Friendly Calls Program Volunteer

– Make regular telephone calls to assigned program participants to provide meaningful conversation that interest them
– Maintain strict privacy and confidentiality of participant information
– Promote local community events, programs and encourage their participation  as appropriate
– Provide support that respects the participant’s voice and involvement in decision making
– Consult with Friendly Calls Coordinator/designate as required for referrals to other services or health professionals deemed appropriate for client
– Report any service, health, or safety concerns regarding assigned program participants to the coordinator/designate
– Provide accurate records in a timely manner of phone calls made to each program participant
– Participate and complete all required learning for the Friendly Calls Program
– Review, sign off and adhere to all Red Cross policies and procedures
– Participate and complete health and safety training as required
– Participate and promote respectful communication between all personnel and participants to promote a healthy and safe workplace
– Adhere to practices outlined in applicable provincial Occupational Health and Safety Act
– Ensure all complaints and incidents are reported in a timely manner to the Friendly calling coordinator or designate
– Perform other duties as requested