Friendly Calls Program Volunteer

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Date Posted October 11, 2022
Expiry Date of Posting Ongoing
Organization Name Canadian Red Cross
Contact Name Delaney Clarke
Mailing Address 100-2050 Cornwall Street
City Regina
Postal Code S4P2K5
Phone Number 306-216-8761
Fax Number
Email Address delaney.clarke@redcross.ca
Web Site www.redcross.ca/skfriendlycalls
Position Title Friendly Calls Program Volunteer
Job Description

– Make regular telephone calls to assigned program participants to provide meaningful conversation that interest them
– Maintain strict privacy and confidentiality of participant information
– Promote local community events, programs and encourage their participation  as appropriate
– Provide support that respects the participant’s voice and involvement in decision making
– Consult with Friendly Calls Coordinator/designate as required for referrals to other services or health professionals deemed appropriate for client
– Report any service, health, or safety concerns regarding assigned program participants to the coordinator/designate
– Provide accurate records in a timely manner of phone calls made to each program participant
– Participate and complete all required learning for the Friendly Calls Program
– Review, sign off and adhere to all Red Cross policies and procedures
– Participate and complete health and safety training as required
– Participate and promote respectful communication between all personnel and participants to promote a healthy and safe workplace
– Adhere to practices outlined in applicable provincial Occupational Health and Safety Act
– Ensure all complaints and incidents are reported in a timely manner to the Friendly calling coordinator or designate
– Perform other duties as requested

Skills Required - A satisfactory Enhanced Police Information Check or equivalent - Consistent and reliable availability - Excellent English and/or French language speaking, reading, and writing skills - Excellent listening, communication, and interpersonal skills - A pleasant, positive, and friendly demeanor with an ability to empathize - Basic computer skills with the ability to use email, navigate through online learning, and fill out online forms - Ability to understand issues that might arise with loneliness and isolation - General knowledge and understanding of concerns that might arise with older adults - Commitment and adherence to privacy and confidentiality as it relates to personal and/or health-related information of program participants - Commitment to and understanding of a therapeutic and professional volunteer- participant relationship - Ability to work independently with minimal or virtual supervision - A team player able to contribute within a highly effective team environment - Strong organization and effective time management skills - Related education or experience in social work, counselling, nursing, senior/elder studies, or equivalent health / social sciences background is an asset but is not required
Benefits to Volunteer - Work is performed from a remote home setting - Lots of flexibility in time commitment and hours - Provide meaningful connections to those who need it - Comprehensive training, learning, and development opportunities - Opportunity to develop resume and build skills
Days/Times Flexible
Suitable For Adults (18 and over)
Seniors
Work With Seniors
People with physical challenges
People with mental challenges
Position Duration Ongoing (more than 3 months)
Specific Dates
Application Deadline Ongoing
Application Procedure Phone +1 306-721-1647
Email friendly.visitingsaskatchewan@redcross.ca

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