A significant barrier for individuals and families to accessing the services they need is the complexity of finding the information they are looking for. Whether it is finding assistance with basic needs such as food, shelter and employment, looking for support for an aging parent, or trying to find childcare, navigating through all of the information out there can be overwhelming, confusing and ultimately a roadblock to finding support.
211 is a free, confidential, service that connects individuals to human services in the province by telephone, text, or online chat, plus a searchable website with over 6,000+ listings of community, government and health services across the province.
This access to community, non-emergency health and government services is available 24 hours a day, 7 days a week, 365 days a year. Over 175 languages, including 17 Indigenous languages available over the phone.
211 helps first responders, social workers, police, and other service providers find accurate information to direct people to the right resources, and relieving pressure on 911 by providing a more appropriate option in non-emergency situations.
202, 978 unique visits were made to the 211 Saskatchewan website.
The top searches on the 211 Saskatchewan website:
• Mental Health – 1,583 searches
• Homelessness/Housing – 1,208 searches
• Income Support (including employment) – 674 searches
• Food Security – 446 searches
• Children/Families – 350 searches
• Seniors – 421 searches
From January to December, 211 community navigators answered 3,036 service inquiries – 2,355 phone calls, 321 texts, 300 web chats and 60 e-mails from individuals looking for support.
The top five issues reported through calls, texts, web chat and e-mails were:
• Health Care (33%)
• Mental Health and Substance Use (19%)
• Basic Needs (15%)
• Income support/employment (10%)
• Criminal Justice and Legal Services (5%)
211 Saskatchewan and COVID-19
COVID-19 had presented many challenges for many different people and organizations. As a service that regularly serves and supports the most vulnerable, 211 Saskatchewan has had to adapt in creative ways to continue to provide the same great service despite the impacts of COVID-19. For a full update, click here.