A significant barrier for individuals and families to accessing the services they need is the complexity of finding the information they are looking for. Whether it is finding assistance with basic needs such as food, shelter and employment, looking for support for an aging parent, or trying to find childcare, navigating through all of the information out there can be overwhelming, confusing and ultimately a roadblock to finding support.
211 is a free, confidential, service that connects individuals to human services in the province by telephone, text, or online chat, plus a searchable website with over 5,000+ listings of community, government and health services across the province.
This access to community, non-emergency health and government services is available 24 hours a day, 7 days a week, 365 days a year. Over 175 languages, including 17 Indigenous languages available over the phone.
211 helps first responders, social workers, police, and other service providers find accurate information to direct people to the right resources, and relieve pressure on 911 by providing a more appropriate option in non-emergency situations.
166,676 unique visits were made to the 211 Saskatchewan website.
The top searches on the 211 Saskatchewan website:
• Mental Health – 3,381 searches
• Homelessness/Housing – 2,562 searches
• Income Support (including employment) – 1,789 searches
• Food Security – 1,301 searches
• Children/Families – 1,269 searches
• Seniors – 910 searches
From January to December, 211 community navigators answered 1,565 service inquiries – 1,091 phone calls, 173 texts, 257 web chats and 44 e-mails from individuals looking for support.
The top five issues reported through calls, texts, web chat and e-mails were:
• Mental health/substance abuse (26%)
• Basic needs (21%)
• Health care (14%)
• Income support/employment (11%)
• Individual/family life (6%)
A recent survey indicated that 88% of those surveyed found the site useful. 64% found the information that they were looking for and 69% learned about a new service they did not know existed.